cv999 fan Privacy Policy
The security of your personal information on the cv999 fan platform is our top priority. This policy explains in detail what information is collected, how it is used, and how it is kept safe.
Notice: This privacy policy may be updated from time to time. For significant changes, notice will be given to your registered email or on the platform.
Introduction and Scope
cv999 fan is an online entertainment platform providing sports betting, casino, and other gaming services to users in Bangladesh. This privacy policy applies to all services and digital channels of the platform — including the website, mobile application, and any related services.
By registering with or using cv999 fan, you agree to the terms of this policy. Alongside understanding this policy, it is important to read our Terms and Conditions, which explain your account use and service terms in detail.
This policy applies only to persons aged 21 or above. Information from those under 21 is not knowingly collected. If we become aware that a minor's information has been collected, it will be deleted immediately.
What Information We Collect
cv999 fan collects various types of information, which is used to ensure service quality and improve the user experience. The categories of information collected are described below:
a) Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- User's own password (stored in encrypted form)
b) Financial Information
- bKash, Nagad, or Rocket account number (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
c) Usage Information
- Login time, IP address, and device type
- Gaming and betting activity history
- Time spent on the platform and pages visited
- Browser type, operating system, and referrer URL
d) Communication Information
- Content of messages sent via live chat or email
- Support request and complaint records
Some information may also be collected automatically through cookies and similar technologies, such as session data and preference settings. Disabling cookies may limit some services.
Purpose of Information Use
cv999 fan uses the collected information for the following purposes:
Service Operation and Improvement
Information is used to create and manage your account, process deposits and withdrawals, and keep gaming services running. This includes ensuring a minimum deposit of ৳500 and a minimum withdrawal of ৳800.
Identity Verification and Security
Identity verification processes are carried out to secure accounts, prevent fraud, and block unauthorised access. OTP and two-factor authentication are used for this purpose.
Customer Support
Information is used to resolve your issues through 24/7 live chat and email support. Support staff only have access to information relevant to providing the service.
Meeting Legal Obligations
Retaining and processing certain information is necessary to comply with applicable laws and regulations, prevent money laundering, and enforce responsible gaming. Usage-related information may be reviewed to prevent excessive play in accordance with our Responsible Gaming Policy.
Platform Development and Analytics
Statistical information is used to evaluate the user experience and improve platform functionality and interface usability.
Information Sharing and Disclosure
cv999 fan does not sell your personal information to third parties. However, limited information may need to be shared in certain circumstances:
Service Provider Partners
Trusted third parties may be engaged for essential services such as payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and fraud detection. These partners are given access only to the information needed for their specific tasks and are bound by strict confidentiality agreements.
Legal Requirements
Information may be provided to relevant authorities in response to court orders, government investigations, or legal obligations. In such cases, every effort will be made to notify the user in advance where permitted by law.
Corporate Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity, but will remain under this privacy policy.
Information is not shared with any third party for marketing, advertising, or commercial purposes without your explicit consent.
Information Protection and Security
cv999 fan follows industry-standard technical and organisational measures to protect your information:
SSL Encryption
Every connection is secured with SSL technology, which keeps your information encrypted during transmission.
Secure Database
Personal information is stored on secure servers and regular security checks are carried out.
Access Control
Only authorised staff can access specific information, and every access is logged.
Regular Security Audits
Regular penetration tests and security assessments are conducted to identify vulnerabilities.
Passwords are stored as hashes — no staff member can view a password in plain text. However, complete security over the internet cannot be guaranteed, so users are also advised to use strong passwords and change them regularly.
Data Retention Period
cv999 fan retains user information only for as long as necessary to fulfil the relevant purpose:
- Information for active accounts is retained for the entire period the account remains active.
- Financial transaction records are kept for a defined period after account closure due to legal and regulatory obligations.
- Support messages and communication records are retained for a limited period to ensure service quality.
- Analytics data may be kept in summarised form for statistical purposes, where individual identity is not identifiable.
Once the defined period has passed, information is securely deleted or anonymised.
User Rights
Every user of the cv999 fan platform has the following rights regarding their personal information:
Right to Access Information
You may request at any time to find out what information cv999 fan holds about you and how it is being used.
Right to Correction
If any stored information is incorrect, you may request that it be corrected. Some information can be changed directly from account settings.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may object to or request that the processing of your information be limited.
Right to Withdraw from Marketing Communications
You may opt out at any time to stop receiving promotional emails or messages. Exercising this right will not stop service-related communications (transaction confirmations, security notifications).
To exercise these rights or to find out more, contact our customer support team. Detailed information about the platform can be found on our About Us page.
Cookies and Tracking Technology
The cv999 fan platform uses cookies and similar technologies that ensure service functionality and user convenience:
Essential Cookies
These are essential for maintaining login sessions, verifying security, and running the basic functions of the platform. The service will not work without these cookies.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalisation preferences.
Analytics Cookies
Statistical information is collected to analyse platform usage and identify areas for improvement. This information is processed anonymously.
You can control or reject cookies from your browser settings, though some features may be limited as a result.
International Data Transfer
cv999 fan primarily serves users in Bangladesh. Some information may be processed or stored internationally due to the location of technical infrastructure or service provider partners.
In such cases, it is ensured that the destination country or organisation maintains adequate data protection measures and upholds standards equivalent to this privacy policy.
Policy Changes
cv999 fan reserves the right to amend this privacy policy as needed. When changes are made:
- The "Last Updated" date at the top of this page will be changed.
- Notice will be given to your registered email or within the platform for significant changes.
- If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy.
For further questions about policy changes or platform terms, visit our FAQ section, where detailed answers to common questions are available.
Contact and Complaints
If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:
cv999 fan Privacy Team
[email protected]
Contact us directly via live chat within the platform — support is available in Bengali and English
24/7 — seven days a week, 24 hours a day
After a complaint is submitted, an initial response is generally given within business days. Complex matters may take longer to resolve, and you will be kept updated in such cases.